t: 0116 259 1101

Feedback

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Comments and suggestions

We always appreciate feedback, both positive and constructive. If you would like to give testimony to any of the services you have been given at the Crematorium, please write to:

Crematorium Manager
Great Glen Crematorium
London Road
Great Glen
LE8 9DJ

If you have some feedback which you would like to share with us for inclusion on our website, please email: info@greatglencrem.co.uk

 

Dear Mr Watson

In April of this year my wife passed away, after 71 years together. This was a sad and stressful time.

After the service at your crematorium, my family and I were most impressed at the great thought and care that had been applied to the site, so perfectly tranquil. We found this to greatly ease the burden of the sad occasion.

The main reason I am expressing my heartfelt thanks is for the care, understanding and individual attention we received from you and your assistant, you have been so helpful and personal at the meeting my family and I have attended, it has given so much peace.

Thank you again for your outstanding help and the effort you’ve put in to maintaining such a perfect setting.

Yours faithfully and a very sincere thank you.

Harry Taylor
14th September 2018

Complaints Procedure

1. STAGE 1

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Always complain 'on the spot' if you have the opportunity. If you cannot do this yourself, you may be able to use your minister/officient or funeral director as your advocate. If you fail to obtain a satisfactory response, move to the next stage.

 

2. STAGE 2

Contact the Crematorium Manager, by telephone or write to him/her at our office. He/she will respond to any official complaint in writing within three working days.

3. STAGE 3

If you believe that your grievance has still not been properly addressed then you should write to our Managing Director at the following address:

Managing Director, Westerleigh Group Ltd, Chapel View, Westerleigh Road, Westerleigh, Bristol BS37 8QP

Feedback Form

 

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